Questions

No. You give us your website address and check that what we learned about your business is right. Everything after that is decided for you, and you approve what goes out.

It is built not to. The AI only uses facts from your website, or the answers you gave us instead, and the profile built from them. It is instructed never to invent prices, services, qualifications, awards, statistics or guarantees. If it does not know something, it writes around it. You still get the final read before anything is published.

Yes. You pick the time of day once, when you set up and any time afterwards in Settings, and everything follows it. If one post suits a different hour, you can give that one its own time without changing the rest. Setup starts you on 19:00 and says so beside it, because you know when your customers are looking at their phones better than we do. Change it there, or later.

Yes, on Facebook, Instagram, LinkedIn, TikTok, YouTube and Google Business Profile: connect the account in Settings, approve a piece, choose "Post it for me", and it goes out on the day without you. X posts for you too on every paid plan. A post with a link posts itself on Pro, up to 30 a month. Beyond that, and on other plans, it is one tap to send. Some exceptions are permanent and worth knowing: a personal Instagram account cannot be posted to by any software, a Story goes up only when you choose that on a post, and blog articles are never published for you on purpose, because they go on your own website where the address and the tags have to match how your site is built.

Not yet. They are the next channels we plan to add. We will tell you when each one is ready, and nothing about your plan changes in the meantime.

Both. Every post comes with a line saying what to take for it, so you know which photo or clip goes with the words. On the free trial and Starter, posts carry your own photos, and we post TikTok photo posts for you too. A TikTok or YouTube clip you film and post from your phone. On Business and Pro you can add a video you filmed to a post and we can post it for you: to Instagram as a reel, to your Facebook page, to LinkedIn, to TikTok, to YouTube as a Short, to X, and to your Google Business Profile. Each post is your photos or one video, not both together, except on Instagram, where they can go in one post. Your own photos come first. When a post has none, paid plans can make an AI image for it. We never make videos for you.

That is fine, and plenty of good businesses do not have one. Instead of reading a site we ask ten questions. The first six are about your business, because everything we write afterwards comes from them. The other four are about your work: what customers ask you most, what people get wrong, a job you were pleased with, and when you are busiest. Those four are the ones that stop a month of posts repeating itself, so all ten are needed. The one exception is the recent job: a business that opened last week has not got one, and there is a box to say so rather than make something up. If you get a website later you can add it in settings and we will read it then.

We will get less from it, and we will tell you so rather than filling in the blanks ourselves. You can add your services, areas and key facts by hand, and what we write improves straight away.

Writing a piece for the first time. Planning your month is free, asking for ideas is free, and the first two rewrites of any piece are free. After that a rewrite counts as a piece. Posts you write yourself do not use it: they have their own monthly limit, the same number as your pieces, so 10 on Starter and 30 on Business.

Yes, anywhere except the EU and the EEA, where it is not available yet. It reads your website, writes in the same English your site already uses, and schedules on the days and at the hour you choose, in your own timezone. Prices are shown in pounds, so a card issued elsewhere converts at your bank’s rate, and some banks add a fee for that.

Yes, any time. Settings, then Account, then Manage under your plan. Your plan runs to the end of the period you have paid for, and everything you have made stays yours after that.

If you are buying as a consumer, you can cancel within 14 days of your first payment and get your money back, on a monthly or a yearly plan. Email support@postminder.co.uk and we refund it within 14 days. After that we do not refund part of a month or year, and your plan runs to the end of the period you have paid for. AI image packs are the exception: your images are added straight away, so packs cannot be refunded, including within 14 days.